Eclipse Broadband Knowledge base

How to fix “TXT” records have mismatched TTL values (600, 3600, and 300). Records of the same name and type must always have the same TTL value.
Views 105
Web, Email & DNS Troubleshooting
What are our nameservers?
Views 490
Domains, DNS & SSL
Exceeded the maximum number of failures per hour (5/5 – 100%) - Message Discarded
Views 385
Web, Email & DNS Troubleshooting
How to Set Up Email Forwarding in the Eclipse Panel (And delete the emails from the server)
Views 833
Eclipse Web Portal
Managing DNS Zone Records in the Eclipse Portal
Views 3,941
Domains, DNS & SSL
SEO Settings & Getting Your Website on Google, Bing, and Other Search Engines
Views 476
Website & Hosting
What Eclipse Support Can & Can’t Help With
Views 903
Web, Email & DNS Troubleshooting
TXT Records for Email Verification (Google, Microsoft, etc.)
Views 658
Domains, DNS & SSL
How to Use Subdomains vs Addon Domains
Views 273
Website & Hosting
DNS Propagation Checklist (What to Check & When)
Views 602
Domains, DNS & SSL
How to Archive Old Emails Safely
Views 504
Webmail Portal
Why Emails Bounce (Common SMTP Errors Explained)
Views 903
Web, Email & DNS Troubleshooting
How to Fix “500 Internal Server Error”
Views 413
Website & Hosting
How to Disable Directory Listing
Views 280
Website & Hosting
Fixing a Blank Page / White Screen of Death
Views 301
Website & Hosting
How to Upload a Website from Another Host
Views 455
Website & Hosting
Glossary of Common Hosting Terms
Views 294
Web, Email & DNS Troubleshooting
Resetting your My Eclipse1 Password
Views 420
My Eclipse1 Guides
Managing Sub Accounts
Views 322
My Eclipse1 Guides
Logging into the Web Portal of a domain you own
Views 553
My Eclipse1 Guides
How to login to the My.Eclipse1 Portal
Views 574
My Eclipse1 Guides
How to Adjust Spam Filtering Levels
Views 322
Webmail Portal
How to Import Contacts in Webmail
Views 266
Webmail Portal
How to Create a New Folder in Webmail
Views 252
Webmail Portal
How to fix “This Site Can’t Be Reached”
Views 665
Web, Email & DNS Troubleshooting
Restoring Individual Files From a Backup
Views 266
Backups & Restore
Understanding Automatic vs Manual Backups
Views 259
Backups & Restore
Using File Manager vs FTP – When to Use Each
Views 392
FTP Guides
Best Practices for FTP Folder Structure
Views 490
FTP Guides
Uploading Large Files Without FTP Timeouts
Views 217
FTP Guides
How to Secure FTP With FTPS
Views 273
FTP Guides
FTP Connection Timeouts – How to Fix
Views 203
FTP Guides
Passive vs Active FTP – Which Should I Use?
Views 210
FTP Guides
Understanding Email Quotas & Limits
Views 238
Webmail Portal
Cleaning Up Large Mailboxes
Views 252
Webmail Portal
How to Increase Email Storage Usage Safely
Views 315
Webmail Portal
Blacklist Checking & Removal Guide
Views 371
Web, Email & DNS Troubleshooting
How to Check Email Headers for Delivery Issues
Views 392
Web, Email & DNS Troubleshooting
How to Set Up a DMARC Record Correctly
Views 336
Web, Email & DNS Troubleshooting
SPF, DKIM & DMARC Explained
Views 546
Web, Email & DNS Troubleshooting
How to improve deliverability
Views 371
Web, Email & DNS Troubleshooting
Why Emails Go to Spam & How to Fix It
Views 294
Web, Email & DNS Troubleshooting
SSL Renewal Troubleshooting
Views 259
Domains, DNS & SSL
Fixing “Not Secure” or Mixed Content Warnings
Views 273
Domains, DNS & SSL
How to Install a Free SSL Certificate
Views 301
Domains, DNS & SSL
How to Use Cloudflare With Eclipse Hosting
Views 252
Domains, DNS & SSL
How Long Do DNS Changes Take? (TTL Explained)
Views 357
Domains, DNS & SSL
Understanding DNS Records (A, AAAA, CNAME, MX, TXT)
Views 546
Domains, DNS & SSL
How to Enable Hotlink Protection
Views 203
Eclipse Web Portal
Understanding File Ownership Issues
Views 252
FTP Guides
How to Set the Correct File & Folder Permissions
Views 392
FTP Guides
Website Shows Old Content – How to Clear Cache
Views 196
Eclipse Web Portal
Fixing a “404 Not Found” Error
Views 245
Eclipse Web Portal
Why Am I Seeing a “403 Forbidden” Error?
Views 231
Eclipse Web Portal
Default Index Files Explained (index.php vs index.html)
Views 224
Eclipse Web Portal
Understanding the public_html Folder (What Can & Can’t Go There)
Views 238
Eclipse Web Portal
How to fix folders showing instead of website files
Views 686
FTP Guides
SPF Record - What do I need to use?
Views 924
Webmail Portal - Settings
How to Create a Rewrite Rule in cPanel
Views 308
Eclipse Web Portal
How to Create an Email Alias
Views 1,085
Eclipse Web Portal
How to View Error Logs
Views 252
Eclipse Web Portal
How to Create Subdomains
Views 273
Eclipse Web Portal
How to Redirect a Domain
Views 588
Eclipse Web Portal
How to Track Email Deliverability
Views 399
Eclipse Web Portal
How to Access phpMyAdmin to Manage Databases
Views 469
Eclipse Web Portal
How to View and Monitor Disk Usage
Views 315
Eclipse Web Portal
How to Create and Restore Backups
Views 791
Eclipse Web Portal
How to Manage Your Website Files Using File Manager
Views 511
Eclipse Web Portal
How to Create a New Email Account
Views 1,078
Eclipse Web Portal
Troubleshooting Guide: Webmail
Views 1,834
Webmail Portal
Troubleshooting Guide: Third-Party Email Client Issues
Views 2,121
Third Party Email Guides
Troubleshooting Guide: FTP
Views 567
FTP Guides
How to Delete an FTP Account in the Eclipse Portal
Views 231
FTP Guides
How to Connect an FTP Account in FileZilla
Views 434
FTP Guides
How to Create a New FTP User in the Eclipse Portal
Views 693
FTP Guides
Setting Up And Managing Email Forwarders (And keep the emails on the server)
Views 798
Webmail Portal
Setting Up And Managing Auto Responders
Views 245
Webmail Portal
Setting your email signature (Identity) via the Webmail Portal
Views 238
Webmail Portal
Calender
Views 238
Webmail Portal - Settings
Server Settings
Views 882
Webmail Portal - Settings
Special Folders
Views 385
Webmail Portal - Settings
Contacts
Views 322
Webmail Portal - Settings
Composing Messages
Views 217
Webmail Portal - Settings
Displaying Messages
Views 315
Webmail Portal - Settings
Mailbox View
Views 343
Webmail Portal - Settings
User Interface
Views 322
Webmail Portal - Settings
Edit Contacts
Views 350
Webmail Portal
Creating a contact group
Views 315
Webmail Portal
Adding Contacts
Views 301
Webmail Portal
Refreshing your mailbox
Views 280
Webmail Portal
Keeping an eye on your mailbox capacity
Views 259
Webmail Portal
Sending an email
Views 378
Webmail Portal
Opening Your Mailbox on the Webmail Portal
Views 448
Webmail Portal
How To Login To The Eclipse Webmail Portal
Views 1,365
Webmail Portal
Third Party Email Client Settings
Views 2,156
Third Party Email Guides
How To Auto Install Email Settings On My Device
Views 1,162
Third Party Email Guides
How To Login To The Web Portal via The My Eclipse Portal
Views 1,113
My Eclipse Portal
Resetting A Email Password Via The My Eclipse Portal
Views 679
My Eclipse Portal
Email Auto Sign In Via The My Eclipse Portal
Views 378
My Eclipse Portal
Managing DNS Records via the My Eclipse Portal
Views 749
My Eclipse Portal
How To Login To The New My Eclipse Portal
Views 1,239
My Eclipse Portal